Medtronic MiniMed Alerts Health Care Providers About Changes In Paradigm Pump And About Customer Service Refinements
In a letter dated January 31, 2003, Medtronic MiniMed alerted prescribing physicians and Certified Pump Trainers that the Paradigm pump is vulnerable to electrostatic discharge which can cause the pump to stop delivering insulin without alarming. Medtronic MiniMed noted that changes have been made to the Paradigm pump to reduce this risk. There is no mention of what users of older Paradigm pumps should do, other than be attentive to the pump.
Though Medtronic MiniMed's letter indicates that patients would be immediately aware of this, they won't be aware of it if they are asleep. If it happens early in the night, a Paradigm pump wearer can wake up with very high blood sugar and ketones from lack of insulin.
Medtronic MiniMed also noted that they have recently taken steps to improve customer service in response to recent problems.
Scans of the three-page letter can be found at these links:
The Paradigm pump
14 February 2003
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